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   Product Information - HEAT
 GoldMine Corporate Edition
 Details Plus
 Street Wizard Pro

If there is anything that we may do for you, please feel free to contact us at your earliest convenience at 972-964-4032
or E-Mail us.

  HEAT 6.4     Features:

Win and hold your customers’ attention!

Managing a prospect from the point of first contact, across each department, throughout the customer life cycle has to be seamless—and transparent to the customer. HEAT brings the service and support function of a more complex enterprise system to an affordable, quick-to-implement application.

  Advanced Call Tracking    

Advanced Call Tracking enables support teams to effectively log service calls. Automation tools minimize repetitive manual task and allow representatives to spend more time talking to customers.

  • Call Logging provides the tools to log and track 100% of calls and resolve them quickly. Automation tools such as Quick Calls, AutoTask and IssueBoard reduce the steps needed to close call tickets and templates ensure that no information is missed.
  • Auto Ticket Generator creates new call tickets automatically and can be used to allow customers to E-mail service requests and automatically receive replies to acknowledge that their request is being processed.
  Automated Information Management ...top>  

Automated Information Management streamlines internal business practices and puts critical information at a support representatives fingertips. Better access to information and efficient processes mean better service for your customers.

  • First Level Support distributes call center knowledge via a fully customizable diagnostic knowledge base to ensure accurate and consistent problem resolution.
  • Alert Monitor notifies users, whether logged into HEAT or not, to new messages, assignments or other conditions to ensure that urgent situations are addressed quickly.
  • Business Process Automation Module provides business rule templates for monitoring common problems or unusual events in the Support Center to virtually eliminate the chances of an issue going unresolved.
  Simplified Setup and Customization ...top>  

Simplified Setup and Customization gets the team up-and-running fast! Rapid deployment means less down time during implementation and a customized solution provides the exact tools required by the service and support team.

  • Quick Start Wizard enables new HEAT users to quickly and easily make initial design changes to tailor the system to suit their business environment.
  • Goldmine Administrator allows the entire system to be customized using simple drag and drop functionality and no complex programming.
  GoldMine Management Intelligence ...top>  

GoldMine Management Intelligence enables managers to generate reports and monitor the status of a Support Center using the GoldMine Answer Wizard and GoldMine Manager’s Console. Easy access to information assists managers in developing best practices and streamlining the way their departments operate.

  • GoldMine Answer Wizard provides a series of questions that leads a manager through the process of choosing the proper report to answer key business questions.
  • GoldMine Manager’s Console monitors vital information that can be viewed at a glance by a manager to proactively manage problems as they arise, and take steps to avoid them in the future.
Contact an Avalon Systems, Inc. representative to schedule a Needs Analysis assessment at (972)964-4032

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